hibajee club Privacy Policy

1. Data We Collect

When you register with hibajee club or interact with our platform in any way, we collect certain categories of personal data. The nature of data collected depends on how you engage with hibajee club — whether as a visitor browsing the site without an account, as a registered player, or as a player undergoing identity verification.

1.1 Registration Data

When you open a hibajee club account, we collect the information you provide directly during the registration process. This includes your full legal name, date of birth, mobile phone number, and email address. This data is used to create and maintain your account, communicate with you about your account, and fulfil our legal obligations under applicable laws in Bangladesh.

1.2 Identity Verification Data

As part of our Know Your Customer (KYC) process, hibajee club may request documentary evidence of your identity and payment method. This may include scanned copies or photographs of your national identity card, passport, or driving licence, as well as supporting documents such as a recent bank statement or utility bill. These documents are collected solely for the purpose of verifying your identity and complying with anti-money laundering obligations. They are stored securely and are not shared with third parties except where required by law.

1.3 Transaction and Payment Data

Every deposit and withdrawal you make via hibajee club is recorded in our systems. This includes the transaction amount in Bangladeshi Taka (BDT), the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank), the transaction date and time, and the transaction reference number. We do not store full card numbers or mobile wallet PINs — payment instrument details are handled directly by the relevant payment processor and only a tokenised reference is retained by hibajee club.

1.4 Gameplay and Betting Data

hibajee club records all betting and gaming activity conducted through your account. This includes bets placed, games played, stakes wagered, outcomes, and winnings. This data is used for account management, dispute resolution, responsible gaming monitoring, and to personalise the gaming experience where you have consented to such use.

1.5 Technical and Device Data

When you access hibajee club, our systems automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, device type (desktop or mobile), operating system, screen resolution, referring URL, and session duration. This information is used to maintain platform security, detect fraud, and improve the performance and compatibility of hibajee club across devices commonly used by players in Bangladesh.

1.6 Communication Data

If you contact hibajee club via live chat, email, or any other support channel, we retain a record of that correspondence. This includes the content of messages you send and any information you provide during the interaction. These records are kept for quality assurance, training, and to ensure consistent support for your account history.

2. How We Use Your Data

hibajee club uses the personal data we collect for specific, clearly defined purposes. We process your data only where we have a legitimate legal basis to do so — whether that is the performance of a contract with you (operating your account), compliance with a legal obligation, a legitimate interest of hibajee club that does not override your rights, or your explicit consent.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, contact details	Contract performance
Processing deposits and withdrawals	Transaction data, payment method details	Contract performance
Identity verification (KYC)	Identity documents, proof of address	Legal obligation
Fraud prevention and security monitoring	Technical data, transaction data, gameplay data	Legitimate interest
Responsible gaming monitoring	Gameplay data, deposit history, session data	Legitimate interest / Legal obligation
Customer support and dispute resolution	Communication data, account data, transaction data	Contract performance
Platform improvement and analytics	Technical data, usage data (anonymised where possible)	Legitimate interest
Promotional communications (opt-in)	Contact details, gameplay preferences	Consent

hibajee club will never use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or satisfying another lawful basis for processing.

3. Data Sharing & Disclosure

hibajee club does not sell, rent, or trade your personal data to third parties. However, there are specific circumstances under which your data may be shared with carefully selected parties. In each case, data sharing is limited to what is strictly necessary for the stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, hibajee club shares relevant transaction data with our integrated payment service providers, including the operators of bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank. These providers process your payment data solely to complete the requested transaction and are bound by their own privacy and security obligations.

3.2 Game Technology Providers

The games available on hibajee club are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, limited technical data (such as a player session token) may be exchanged with that provider's systems to facilitate game delivery, record outcomes, and handle in-game transactions. These providers do not receive your full personal profile and are contractually bound to use session data only for game operation.

3.3 Legal and Regulatory Disclosure

hibajee club may be required to disclose personal data to competent authorities in Bangladesh where we are legally compelled to do so — for example, in connection with a court order, a regulatory investigation, or an anti-money laundering inquiry. In such cases, we will disclose only the minimum data necessary to satisfy the legal obligation and will notify the affected player where we are legally permitted to do so.

3.4 Business Transfers

In the event that hibajee club undergoes a corporate restructuring, merger, acquisition, or sale of substantially all assets, player data held by hibajee club may form part of the transferred assets. In such circumstances, we will take reasonable steps to ensure that the acquiring entity provides equivalent privacy protections to those set out in this policy, and registered players will be notified of any material change in data controller.

4. Cookies & Tracking

hibajee club uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players interact with the site. A cookie is a small text file placed on your device by your browser when you visit hibajee club. Cookies do not contain executable code and cannot carry viruses.

4.1 Essential Cookies

Essential cookies are strictly necessary for the hibajee club platform to function. They maintain your login session, remember your account preferences, and ensure that your betting slip and balance information is displayed correctly. These cookies cannot be disabled without breaking the core functionality of the platform.

4.2 Analytics Cookies

hibajee club uses analytics tools to measure aggregate user behaviour on the platform — such as which pages receive the most traffic, average session duration, and common navigation paths. This data is collected in anonymised or pseudonymised form and helps us identify areas where the hibajee club experience can be improved for players in Bangladesh. You may opt out of analytics tracking at any time by contacting our support team.

4.3 Functional Cookies

Functional cookies remember choices you make on hibajee club — such as your preferred language setting (English) and display preferences — so that you do not need to reconfigure them on every visit. These cookies improve usability but are not essential to the basic operation of the platform.

4.4 Managing Cookies

Most modern browsers allow you to control cookie storage through the browser's settings menu. You can choose to block all cookies, delete existing cookies, or receive a notification before a new cookie is placed. Please note that blocking essential cookies will prevent you from logging in to your hibajee club account. Detailed guidance on managing cookies is available in the help documentation of your specific browser.

5. Data Retention

hibajee club retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply to the main categories of data we hold:

• Account registration data — retained for the lifetime of your active account and for a minimum of 5 years following account closure, in accordance with financial record-keeping requirements.
• Identity verification documents — retained for a minimum of 5 years from the date of verification or the date of last transaction, whichever is later, in compliance with anti-money laundering regulations.
• Transaction and payment records — retained for a minimum of 5 years from the date of each transaction for accounting and legal compliance purposes.
• Gameplay and betting records — retained for a minimum of 3 years from the date of each gaming session or bet placement, for dispute resolution and responsible gaming audit purposes.
• Communication and support records — retained for 2 years from the date of the most recent interaction for quality assurance and dispute resolution.
• Technical and device data — retained for a rolling 12-month period unless flagged as relevant to an active security investigation or dispute.

Where data is no longer required for any legitimate purpose and no legal obligation requires its retention, hibajee club will securely delete or anonymise it in a timely manner. You may submit a data erasure request (subject to applicable legal exceptions) as described in the "Your Privacy Rights" section below.

6. Data Security

Protecting the personal data of every hibajee club player in Bangladesh is a core operational priority. hibajee club implements a layered security architecture that combines technical, administrative, and physical safeguards to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

6.1 Technical Safeguards

All data transmitted between your device and the hibajee club platform is encrypted using industry-standard Transport Layer Security (TLS). Sensitive data at rest — including identity documents and payment reference data — is encrypted using AES-256 encryption within our secure data infrastructure. Access to production databases containing personal data is restricted to authorised personnel only and is protected by multi-factor authentication.

6.2 Operational Safeguards

hibajee club personnel who handle player data are bound by strict confidentiality obligations and receive regular data protection training. Access to personal data is granted on a minimum-necessary basis — staff members access only the data required to perform their specific role. All access to player data systems is logged and subject to audit review.

6.3 Incident Response

In the event of a data security incident that affects the personal data of hibajee club players, we will take immediate steps to contain the incident, assess its scope and impact, and notify affected players as promptly as possible where required. hibajee club maintains a documented incident response plan reviewed regularly by our security team.

7. Your Privacy Rights

As a hibajee club player based in Bangladesh, you hold a number of rights with respect to the personal data we hold about you. hibajee club is committed to honouring these rights promptly and without undue obstacle. To exercise any of the rights listed below, please contact our support team via live chat or by emailing support@hibajee-club.com.

7.1 Right of Access

You have the right to request a copy of the personal data hibajee club holds about you. Upon receipt of a verified access request, we will provide you with a summary of your data in a commonly used, readable format within a reasonable timeframe. There is no charge for a standard access request.

7.2 Right to Rectification

If any personal data held on your hibajee club account is inaccurate or incomplete, you have the right to request that it be corrected. Where the correction relates to core registration data such as your name or date of birth, we may require you to provide supporting documentary evidence before making the update.

7.3 Right to Erasure

You may request that hibajee club delete the personal data we hold about you. This right is subject to certain legal exceptions — for example, we are required to retain transaction records and identity verification data for specified minimum periods under applicable law. Where erasure of your data is not possible due to a legal obligation, we will inform you of the specific reason and the expected retention period.

7.4 Right to Restriction of Processing

You may request that hibajee club restrict the processing of your data in certain circumstances — for example, while a correction request is being resolved, or where you contest the lawfulness of our processing. During a processing restriction, hibajee club will store your data but will not actively use it except where required by law or with your consent.

7.5 Right to Object to Marketing

Where hibajee club sends you promotional communications on the basis of your consent, you have the right to withdraw that consent and opt out of marketing at any time. You may do so by contacting our support team or by following the unsubscribe instruction included in any marketing message. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

7.6 Right to Data Portability

Where your data is processed on the basis of consent or contract performance, and where technically feasible, you may request that hibajee club provide you with a structured, machine-readable copy of your personal data for the purpose of transferring it to another service provider.

8. Changes to This Policy

hibajee club reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features and services offered on the platform. When material changes are made, we will notify registered players via the email address or mobile number registered on their account, and the revised policy will be published on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to remain informed of how hibajee club collects, uses, and protects your personal data. Continued use of the hibajee club platform following notification of a policy update constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact the hibajee club data team at support@hibajee-club.com or via 24/7 live chat on the platform. We aim to respond to all privacy-related enquiries within 5 business days.