Responsible Gaming at hibajee club

1. Age Restriction — 18+ Only

hibajee club operates exclusively for adults. All players must be at least 18 years of age at the time of registration and throughout their use of the platform. This is a firm, non-negotiable requirement that applies equally to every player in Bangladesh and beyond. Gambling by minors is strictly prohibited and constitutes a serious breach of our Terms & Conditions.

During the account registration process, hibajee club collects your date of birth and cross-references this information as part of our Know Your Customer (KYC) verification. Where there is any reasonable doubt about a player's age, hibajee club reserves the right to request documentary proof — such as a national identity card or passport — before permitting any deposits or gameplay. Accounts found to belong to individuals under the age of 18 will be closed immediately and all funds returned to the verified payment source.

We also strongly encourage parents and guardians to make use of parental control software on shared or household devices to prevent underage individuals from accessing hibajee club or any other online gambling platform. Tools such as browser-level parental filters can provide an effective additional layer of protection alongside our own verification processes.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify in the early stages. hibajee club believes that awareness is the first and most important step toward maintaining a healthy relationship with gambling. The following signs may indicate that gambling is beginning to move from a recreational activity into something more harmful.

If you recognise any of these patterns in your own behaviour, hibajee club strongly encourages you to take advantage of the practical tools described in the sections below — or to contact our support team to discuss how we can help you take a step back from gambling in a safe and supported way.

3. Deposit & Loss Limits

One of the most effective ways to keep gambling within a healthy budget is to set firm financial limits before you start playing. hibajee club provides every registered player in Bangladesh with access to deposit and loss limit controls that can be configured directly through the account settings area.

3.1 Deposit Limits

Deposit limits allow you to cap how much money you can add to your hibajee club account over a defined period. You can set a daily, weekly, or monthly deposit limit denominated in Bangladeshi Taka (BDT). Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. For example, setting a weekly deposit limit of ৳5,000 means you cannot add more than that amount to your account in any seven-day window, regardless of wins or losses.

3.2 Loss Limits

A loss limit caps the total amount you can lose within a specified period. This is calculated against your net gaming balance — the difference between total wagered amounts and total winnings returned — over your chosen timeframe. Loss limits are a powerful tool for players who want to preserve their overall bankroll and prevent a single bad session from having a disproportionate financial impact.

3.3 Increasing or Removing Limits

At hibajee club, we apply a deliberate delay policy to limit increases. Any request to raise an existing deposit or loss limit takes a mandatory cooling-off period of at least 24 hours before taking effect. This delay is intentional — it gives you time to reconsider whether increasing your limit is genuinely in your best interests. Reducing a limit, by contrast, takes effect immediately. We will never pressure or incentivise you to increase a financial limit.

4. Time-Out & Cooling-Off Periods

Sometimes a short break is all that is needed to regain perspective. hibajee club offers time-out and cooling-off features that temporarily suspend access to your account for a period of your choosing, without requiring permanent account closure.

4.1 Session Time Reminders

hibajee club can be configured to display a session duration reminder at regular intervals while you are playing — for example, every 30, 60, or 90 minutes. These reminders appear as an on-screen notification showing how long you have been active in the current session, the total amount wagered during the session, and your current net win or loss position. This feature is designed to keep you connected with the reality of your playing session and to prompt a conscious decision about whether to continue.

4.2 Time-Out Periods

A time-out suspends your hibajee club account for a fixed short-term period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, place bets, access casino games, make deposits, or receive any promotional communications from hibajee club. Time-outs take effect immediately upon request. Any pending bets placed before the time-out was activated will be settled normally, but no new activity is permitted until the time-out expires.

4.3 Cooling-Off Period

For a longer structured break, hibajee club offers a cooling-off period of between 1 month and 6 months. This is distinct from self-exclusion in that it is explicitly designed as a temporary measure. At the end of the cooling-off period, your account will resume normal status. We encourage players who are genuinely concerned about their gambling behaviour to consider self-exclusion rather than a cooling-off period, as self-exclusion provides a more robust safeguard.

5. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available to hibajee club players. It is available to any registered player at any time and can be activated immediately through our 24/7 live support channel or by contacting support@hibajee-club.com.

5.1 How Self-Exclusion Works

When you request self-exclusion, your hibajee club account is suspended for a minimum period of 6 months. During this period, the account cannot be reactivated under any circumstances — not even at your own request. This is a deliberate design choice: the value of self-exclusion lies precisely in its irrevocability during the exclusion window. Any remaining account balance at the time of self-exclusion will be held securely and returned to you upon the expiry of the exclusion period via your registered payment method (bKash, Nagad, Rocket, or other verified payment instrument).

5.2 Extended and Permanent Self-Exclusion

Players may also request self-exclusion for longer periods — 1 year, 3 years, or 5 years — or opt for permanent self-exclusion with no end date. Permanent self-exclusion results in the full closure of your hibajee club account and the removal of your data from active marketing systems. We strongly encourage players who feel they are losing control of their gambling to choose the longest available exclusion period rather than the minimum.

5.3 What Happens During Self-Exclusion

6. Player Protection Tools

Beyond deposit limits and self-exclusion, hibajee club provides a broader set of player protection features designed to support responsible gaming for all players in Bangladesh. These tools are available to every registered account holder, free of charge, and without any impact on your ability to continue enjoying the platform within healthy boundaries.

7. Support & Resources

If you feel that gambling is becoming a problem — for yourself or someone close to you — hibajee club urges you to reach out for help without hesitation. Our support team is on hand 24 hours a day, 7 days a week, and can assist you in activating any of the responsible gaming tools described on this page. We treat all such conversations with complete discretion and without any pressure to continue playing.

7.1 Contacting hibajee club Support

The fastest way to get help is via the live chat feature on the hibajee club platform — available around the clock to all registered players. Alternatively, you can reach our responsible gaming team by email at support@hibajee-club.com. When contacting us about a gambling concern, simply state that you would like to speak to someone about responsible gaming and you will be connected with a trained member of our team. There is no waiting period and no need to provide extensive background information before support is offered.

7.2 Self-Help Strategies

Alongside the formal tools hibajee club provides, many players find these practical strategies helpful in maintaining a healthy approach to gambling:

• Set a strict entertainment budget in BDT before each session and treat it as the maximum you are prepared to spend — not as a target to reach.
• Never gamble when you are tired, stressed, angry, or under the influence of substances. These states significantly impair decision-making and increase the risk of impulsive betting.
• Keep gambling separate from your financial obligations. Money set aside for rent, food, utilities, or family responsibilities in Bangladesh should never enter your gaming account.
• Balance your time on hibajee club with other hobbies and social activities — cricket matches with friends, exploring Dhaka's street food, attending community events. Gambling should be one small part of a full and balanced lifestyle.
• Take regular breaks, even during winning sessions. A clear head makes for better decisions and a more enjoyable experience overall.
• Discuss your gambling activity openly with someone you trust — a family member, friend, or colleague. Transparency is one of the most effective defences against problem gambling.

8. Our Commitment to Responsible Gaming

Responsible gaming is not a legal checkbox at hibajee club — it is an active, ongoing commitment that shapes how we design our platform, train our staff, and engage with every player in Bangladesh. We believe that a sustainable gambling platform is one where players remain in control, stay within their means, and return to hibajee club because they genuinely enjoy the experience — not because they feel compelled to recover losses or chase a win that never arrives.

Our responsible gaming programme is reviewed and updated regularly to incorporate new approaches in player protection and harm reduction. We train our customer support team to identify signs of potential problem gambling in player behaviour — such as unusual deposit patterns, rapid changes in staking levels, or repeated requests to remove limits — and to respond with care and appropriate guidance rather than simply processing the request.

We do not offer bonuses or promotions designed to exploit vulnerable behaviour. Our bonus terms at hibajee club are transparent and fair, with wagering requirements clearly disclosed. We do not target players with personalised bonus offers immediately following a significant loss, and we maintain a strict policy against marketing to players who have previously used responsible gaming tools or expressed concern about their gambling habits.

hibajee club is committed to keeping gambling a positive and entertaining experience for every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. If we can ever do more to support you in playing responsibly, please tell us. Your wellbeing matters more to us than any single transaction.